You need to know before shopping with us:

Once you purchase our products, your order will be dispatched within 1-2 working days and delivered to you around 2-3 working days within Singapore.  For international delivery, your order will be delivered to you around 1-4 weeks. 

Delivery within Singapore is free.  There is an additional shipping fee of SGD10 to SGD 30 per order for international delivery. 

All prices are inclusive of GST or value-added taxes (where applicable).

Shipping ZonesShipping charges
Zone 1 – Malaysia & Brunei$10
Zone 2 – Asia & Pacific$20
Zone 3 – Australia, Japan, New Zealand & Rest of the World$30
Country Of Destination (Major Cities/ Office of Mail Exchange)*Estimated Delivery Time**(Working Days)
Australia (Sydney, Melbourne, Perth)4 – 6
Brunei Darussalam (Bandar Seri Begawan)4 – 6
Canada (Vancouver)6 – 9
China, People’s Republic of (Beijing, Guangzhou, Shanghai)6 – 8
France (Paris)5 – 7
Germany (Frankfurt)5 – 7
Hong Kong (Hong Kong)3 – 5
India (Chennai, Mumbai, Kokata)5 – 8
Indonesia (Jakarta, Batam)5 – 8
Italy (Rome)7 – 9
Japan (Tokyo, Osaka)3 – 5
Malaysia* (Johor Bahru, Kuala Lumpur, Kuching, Kota Kinabalu)4 – 6
Netherlands (Amsterdam)4 – 6
New Zealand (Auckland)4 – 6
Philippines (Manila)6 – 8
South Africa (Johannesburg)5 – 7
Sweden (Stockholm)4 – 6
Switzerland (Zurich)4 – 6
Taiwan (Taipei)4 – 6
Thailand (Bangkok)4 – 6
United Arab Emirates (Dubai)5 – 8
United Kingdom (London)4 – 6
United States of America (San Francisco, New York, Honolulu)6 – 8
Vietnam (Ho Chi Minh)5 – 8
Other Destinations in Asia and Territories in the Pacific5 – 10
Other Destinations in the Middle East, Africa, Europe and America6 – 12
*Delivery Timing may vary due to peak periods.

You need to know after shopping with us:

We are happy to offer returns within 30 days from receipt of delivery/collection of our product.  Please provide a photo of the defect(s) to shop@loop-designstudio.com.  The product must be unused and unaltered in the original packaging with receipt.  We will get in touch with you within 2 working days.  Please note that we will only accept return of product(s) that have manufacturing defects.  Return shipping fees are the buyers’ responsibility and are non-refundable. 

You may choose to exchange for another item of similar or higher value (with a top up payment) or do the refund payment.  We reserve the right to decide on the final method of compensation.  For refund, the value of the returned product(s) will be credited to you via the same credit card used to make the payment within 1 month.

If you have any questions please feel free to reach out to us, we would be happy to assist.

Thank you.

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